Students work with stickie notes on a wall during a brainstorming exercise



CTL offers skill-building clinics to help students develop practical skills in negotiation and dispute resolution. Our clinics are led by experts in the field, and have explored topics such as crisis leadership and decision-making, the essential role of dignity in resolving conflict, negotiating online, and more.



Personality and Emotional Intelligence Clinic

Our two-part clinic on Personality and Emotional Intelligence (PEQ Clinic) will be hosted on Friday, November 6 (Part I), and Friday, November 20 (Part II) with Dr. Galen Buckwalter PhD, CEO of psyML, and Mickey Bergman, Vice President of the Richardson Center for Global Engagement, presented in cooperation with NEON ID. 

In preparation for careers in leadership and negotiations, human connections, empathy and emotional intelligence (EQ) are critical, yet often neglected or ignored. Beyond the substance of each negotiation topic or leadership challenge there is a fundamental need to recognize and understand personalities and emotions in self and others, and the ability to use this awareness to manage one’s behavior and relationships. This clinic will dive into the measurement and applications of personality and EQ both on individual and social levels.

When: Part I, November 6, 1:00 pm-4:00 pm; Part II, November 20, 1:00 pm-4:00 pm (ET)

Where: Online Offering

Applications due Monday, October 26 at 5pm.



February 21, 2020

We all want to work in productive teams that skillfully navigate conflict, but this takes time and effort. Whether collaborating with student peers, dealing with difficult colleagues, or partnering with other organizations and governments, turn Soft Skills into Power Skills by learning core strategies for effective facilitation. At this interactive one-day clinic, students focused on 1) preparing an efficient and inclusive process; 2) building resilient relationships; 3) managing themselves and others during challenging discussions; and 4) mapping appropriate follow-up.

November 15, 2019

Forty years of interdisciplinary research suggests that people fall into predictable traps when negotiating. Part 1 of this interactive workshop gave participants the chance to do two negotiations, and provided evidence-based prescriptive advice for how to avoid some of these traps. Part 2 suggested how we can be more effective in negotiations and challenging conversations by building three kinds of confidence — Awareness, Mastery and Poise.


November 2018

Dan Shapiro, founder of the Harvard International Negotiation Program, introduced a framework for how emotions work in negotiation. With this framework, students learned how they can practically engage with these emotions during negotiations in government, business, international relations, and everyday life. In the afternoon, Dan led the group through a hypothetical multi-stakeholder negotiation, which included a simulation of tribal identity formation and its role in fueling conflict. Students emerged from this workshop with an appreciation for the role of emotion in negotiation, as well as the difficulty of navigating tribalism in a polarized world. Conflict Resolution Master’s student Jude Massaad, in her reflection, said that the clinic “renewed my motivation to bridge the divide between people of different backgrounds, especially after recognizing how hard it is to do so while being tested myself by this experience.”

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